When you are ready to start a new session for either a remote inspection or audit, all you need to do is navigate to the first tab in the Dashboard, named ‘New Session’. Here you will see two fields that need to be completed:

Phone Number: This will be your client/customer’s contact number. This need to be a mobile number, as landline call cannot support remote visual assistance.

Session Reference: The Session Reference can be anything you like but it should be something you can use to identify this session easier when using the media browser or image viewer. For example: B.REPAIR John Smith 23/06/2021. There is a maximum of 30 characters allowed in the field, so if you are going for a naming convention across your sessions then it would be best to make that convention as succinct as possible.

Once you start the session, your customer will receive a text with a link to join your AR session. Once they click the link they will be automatically connected and your session will begin. You will be able to make use of the customers camera and can take photos, make annotations, extract text, and many other features. The customer will require a mobile device with a camera, built-in speakers/microphone (or headphones) and a stable internet connection through either WiFi or their cellular data plan.